Delete your Agendo account
Permanently delete your Agendo account and all associated personal data. This page explains the process, what data is removed, and what may be retained.
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Account deletion for Agendo
Agendo is developed and operated by csampaio26. This page describes how you can permanently delete your Agendo account and what happens to your data when you do. It is provided to comply with Google Play's account deletion requirements.
Agendo is an all-in-one scheduling platform for beauty and wellness professionals. If you no longer wish to use the service, you have the right to delete your account and all personal data associated with it.
How to request account deletion
You can delete your account directly from within the Agendo mobile app. Follow these steps:
- Open the Agendo app on your device and sign in to your account.
- Go to Profile by tapping the profile tab in the bottom navigation bar.
- Open Settings — tap the settings icon or the settings row.
- Scroll to Danger Zone at the bottom of the Settings screen. You will see the “Delete Account” option.
- Tap “Delete Account” and confirm your choice in the confirmation dialog that appears.
- Your account and all associated personal data will be permanently deleted.
If you are unable to access the app, you can also request account deletion by emailing support@agendo.today from the email address associated with your Agendo account. Please include “Account Deletion Request” in the subject line. We will process your request within 30 days.
Data that is permanently deleted
When you delete your Agendo account, the following data is permanently and irreversibly removed from our systems:
| Data category | Details |
|---|---|
| Account & identity | First and last name, email address, phone number, password hash, profile photo, locale and theme preferences. |
| Authentication data | Login sessions, refresh tokens, device push-notification tokens. |
| Studio memberships | All studio memberships, roles, and permissions. Studios where you were the sole admin will be deactivated. |
| Appointments (as client) | Your upcoming and past appointment bookings as a client are cancelled and removed. |
| Notifications | All in-app and push notification history. |
| Chat messages | All chat conversations and message history with studios and professionals. |
| Ratings & reviews | All ratings and reviews you have submitted. |
| Subscription data | Subscription status, plan type, trial dates, and purchase history received from RevenueCat / App Store / Google Play. |
| Waitlist entries | Any waitlist entries you joined for fully-booked slots. |
| Join requests | Studio join requests you submitted as a professional. |
Profile photos and studio images uploaded to our storage (Amazon S3) are also permanently deleted.
Data that may be retained
In certain circumstances, some data may be retained after account deletion for legal and operational reasons:
| Data category | Retention reason | Retention period |
|---|---|---|
| Anonymised appointment records | Studios need a complete appointment history for business operations. Your personal identifiers (name, email, phone) are removed; the record remains as an anonymised entry showing only the date, time, service, and status. | Retained for the lifetime of the studio or until the studio requests deletion. |
| Financial & transaction records | Subscription purchase and billing records may be retained as required by applicable tax and accounting laws (e.g. VAT records in the EU). | Up to 10 years, as required by Portuguese and EU tax legislation. |
| Security & audit logs | Server access logs and security audit trails may retain anonymised references for fraud prevention and security monitoring. | Up to 90 days. |
| Legal obligations | Data required to comply with a lawful request from public authorities, or to establish, exercise, or defend legal claims. | For the duration of the legal obligation or proceeding. |
After you submit a deletion request, your account is deactivated immediately. Personal data is purged from our active systems within 30 days. Any retained data (as described above) is stored securely and is not used for any purpose other than the retention reason stated.
Important: cancel your subscription first
Deleting your Agendo account does not automatically cancel an active subscription purchased through the App Store or Google Play. You must cancel your subscription separately to avoid future charges:
- Google Play (Android): Open the Google Play Store app → tap your profile icon → Payments & subscriptions → Subscriptions → select Agendo → Cancel subscription.
- App Store (iOS): Open Settings → tap your Apple ID → Subscriptions → select Agendo → Cancel Subscription.
If you cancel your subscription, you will retain access to professional features until the end of the current billing period. No partial refunds are issued for the remaining days of a billing period.
Questions or help
If you have questions about the deletion process, what data is retained, or need help deleting your account, please contact us:
- Email: support@agendo.today
- Response time: We typically respond within a few hours during business days (Monday–Friday, 09:00–18:00 WET).
For privacy-related inquiries, you can also review our Privacy Policy and Terms of Service.
Last updated: 10 July 2026 · Agendo by csampaio26